Accessibility

Physical Accessibility & Mobility

Our studio is located on the 4th floor of an industrial warehouse building. If you would like assistance entering the building, your stylist can meet you outside and lead you directly into our elevator from the street.

Alternatively, entering the building independently requires using the intercom at the front entrance and manually opening the front door and a second interior door to access the elevator. Neither door is equipped with a power-assisted opener, however, the hallways and doorways along the route to the elevator and studio are wide enough to accommodate a wheelchair.

If you are unable to or prefer not to transfer into one of our salon chairs for your service, your service can be performed while you remain in your wheelchair. Our shampoo station requires transferring into a shampoo chair. If transferring is not possible for you, please contact us before your appointment so we can discuss alternative accommodations.

Our studio does not have a private restroom, however there is a wheelchair-accessible restroom available on the ground floor of the building which can be reached by elevator.

Our salon chairs have a weight capacity of up to 350 lbs.

Masking

Masks are not required in our shared waiting area.

Individual stylists have their own masking policies which can be found on their respective booking websites. Some stylists wear KN95s while working, and some require clients to wear a mask during their service. Client masking requirements, including the type of mask required, vary by stylist. We ask that clients review and follow their stylist’s masking requirements when booking an appointment.

Wavelength provides complimentary surgical masks, and KN95 masks are available for purchase for $3.

If your stylist does not regularly mask and you would like them to wear a mask during your service, please let them know when booking your appointment or at the time of your service. We are happy to accommodate masking requests.

Sensory Accommodations

Certain stylists who work at Wavelength identify as neurodivergent themselves and have experience working with neurodivergent clients. We are happy to accommodate requests for a quieter, lower-stimulation appointment whenever possible.

If you prefer minimal conversation during your service, please feel free to let your stylist know when booking or at the beginning of your appointment. We can also lower the music upon request and are happy to communicate about other sensory needs or preferences that may make your appointment more comfortable. Our studio tends to be busiest on weekdays after 5 PM, while weekday mornings and afternoons and weekends are generally quieter and less full.

Our studio uses bright lighting as needed to accurately perform hair services, although we generally keep the overall lighting and atmosphere relaxed. Please be aware that we are not a fragrance-free environment. Hair color, styling products, shampoos, fragrances, and other scented products are regularly used throughout the studio.

If you have specific sensory or accessibility needs, please feel free to contact your stylist before your appointment to discuss accommodations.

Restrooms

Our studio does not have a private restroom. Gendered and gender neutral restrooms are available in our shared hallway on the 4th floor. There is a wheelchair-accessible restroom on the ground floor which can be reached by elevator

Service Animals & Pets

Service animals are welcome at Wavelength. We also allow well-behaved pet dogs in the studio. Please be aware that on Sundays, one of the stylists normally brings a small dog to work. If this creates an issue please let us know in advance of your appointment.

If you have additional questions or requests regarding accessibility, or if you would like to discuss specific accommodations before your visit, please contact your stylist directly. For general info please email us at contact@wavelengthhairbk.com